ITIL Practitioner Guidance

Published by: Axelos ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this...

SERVICE STRATEGY

A view of ITIL that aligns business and IT so that each brings out the best in the other.

SERVICE DESIGN

ITIL Version 3′s (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM.

SERVICE TRANSITION

ITIL Version 3′s (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM.

SERVICE OPERATION

Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis.

CONTINUAL SERVICE IMPROVEMENT

ITIL Version 3′s (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM.

INTRODUCTION TO THE ITIL ® SERVICE LIFECYCLE

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books.

ITIL ® FOUNDATION HANDBOOK (ENGLISH)

Now updated in line with the new 2009 syllabus, this reference revision guide, ‘ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL’ has been designed to help students sitting the ITIL Foundation Exam.